CHAI HENG PLASTIC
NO.1, JLN
FIRMA 2/2, KAWASAN PERINDUSTRIAN TEBRAU,
81100, JOHOR
BAHRU, JOHOR, WEST MALAYSIA.
TEL : 60-7-3547521,
FAX: 60-7-3544880
E-MAIL: chpmsb@tm.net.my
, Web site: chaiheng.com
Our goal is to be the best supplier of
goods and services to you. As our customer, your constructive comments
would be greatly appreciated in order to help us continually improving
our service to you.
Please rate our service by circling on
a scale of 1 to 5 with the highest number representing more satisfaction
and '5' being fully satisfied, and the lower number representing relatively
lesser satisfaction. Please fax to us after fill up.
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No
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CRITERIA
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No satisfaction ====>
Fully satisfied
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A
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Timeliness & Reliability
of Delivery
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1
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2
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3
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4
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5
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1
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On Time Delivery
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2
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Respond Promptly
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3
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Provides accurate info / part
/ service
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4
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Services is there when needed
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5
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Short lead time
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B
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Quality of Product & Services
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1
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2
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3
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4
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5
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1
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Provides 100 % quality products
/ service
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2
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Accepts responsibility of quality
works
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3
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Request constructive improvement
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4
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Positive feedback
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5
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Function of product
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C
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Responsive to customer needs
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1
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2
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3
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4
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5
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1
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Good listener
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2
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Delivery to point of use
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3
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Review changes with customer
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4
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Competitive cost
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5
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Is always there when needed
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D
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Communication with customer
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1
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2
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3
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4
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5
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1
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Communication clear
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2
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Positive attitude
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3
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Understand customer needs |
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4
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Develops new idea with customer |
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5
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Maintains regular communication |
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Comments
by Customer :______________________________________________________________________
__________________________________________________________________________________________________
_____________________________________________________________________________________
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